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10 FAQ
10.1 Daily Maintenance
Please clean dome cover regularly to get vivid image. Handle the cover with care.
Use water to wash. Don’t use cloth to clean. Use mild detergent to clean if there is
too much dust.
10.2 Problems and Solutions
SYMPTOM CAUSE SOLUTION
No self-diagnosis
no video signal
when I connect
dome to power.
Red LED is not on.
z 1.24V AC does not apply
to the power. Or
connection is too loose
z Power off or Transformer
problem
z Check 24VAC power is
connected or properly earthed
z Check power supply condition
or check transformer.
Red LED light is on
z 24VAC power is low
z Something wrong with
Power supply board
z Use multimeter to check dome
load.
z Please contact retailer to
change power supply board.
No self diagnosis
There is a noise
power supply is inadequate Change power supply board
Mechanical failure Ask for electrical engineer
Self diagnosis is
ok
No video signal
Power supply board
connection is too loose
connect tightly
Check the circuit connection Connect again
Video switch connection is
wrong or
mishandle
Please refer to operating manual:
cable connection.
Self diagnosis is
ok
Dome is out of
service
Control circuit is not properly
connected
check control connection
Dome address, protocol or
baud rate setup is not right.
Please refer to operating manual
chapter two: protocol baud rate
address setup.
Video signal loss
occurs in high
speed
Power supply is not sufficient change power supply board
Video signal is
not successive
Circuit connection is too
loose
Connect tightly
Video switch or power
problem
Ask for electrical engineers
Video is not clear. Focus is in manual mode Control manually
Dome cover is dirty Wash dome cover
During camera
switch, there is a
tilt movement in
the monitor.
Camera power is not in the
same Phase
When several domes are
connected to one transformer,
please connect the transformer
output cable to the domes’ same
side
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